Your parent's home, kept safe and working — by someone who's actually there.
A non-medical home membership for families managing an aging parent from anywhere. One trained person visits your parent's home on a schedule, handles the small things before they become the big things, and sends you proof it got done.
Founding Member rate locked at $599/month. Service launches in your parent's metro within 8 weeks of enrollment. No payment until service begins.
If any of this sounds familiar, you're not alone.
The late phone call
"Dad can't figure out the Wi-Fi." "Mom's smoke alarm has been beeping for three days." "The kitchen faucet is leaking and the handyman never called back." You're hundreds of miles away with a meeting at 8am.
The contractor spiral
You spend a Saturday reading reviews, vetting three handymen, calling your parent to coordinate schedules, then calling again when nobody shows up. The repair itself takes twenty minutes. You lose two days.
The slow drift
Nothing is urgent. Nothing is a crisis. But filters haven't been changed, batteries are dying, a rug is curling at the edge, and the "I'll deal with it later" list is getting longer. You know something will eventually break.
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Same day and time each week (or every other week), so your parent always knows who's coming and when.
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Lighting, smoke and CO detectors, trip hazards, door locks, water valves, HVAC filters — a consistent checklist every visit.
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Bulbs, batteries, filter changes, minor hardware, furniture sliders, the little maintenance items that pile up.
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Wi-Fi, phones, TVs, tablets, passwords, printer trouble, scam-call awareness. We handle the questions you've been handling by phone.
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We find contractors, vet them, schedule them, meet them at the door, verify the work, and document the outcome. You don't coordinate — we do.
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A shared running list of what's open, what's scheduled, and what's been completed.
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Pickup and dropoff of packages, prescriptions, groceries — no transporting your parent.
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A clear visit summary emailed to you after every visit: what was checked, what was done, what needs attention, what's next.
One trained person. A documented checklist. Updates you can actually use.
Your parent gets the same home captain every visit — a carefully screened adult (peers who speak your parent's language) who learns the house, respects the routines, and treats it as seriously as their own.
Every visit produces a written record. Nothing is done off the books.
What you can count on from us.
We're not a home care agency, and we're deliberate about where our scope ends.
Medical and personal care.
Licensed home health and home care agencies handle these, and handle them well. Medication, bathing, dressing, feeding, toileting, and physical assistance with mobility all fall in their scope.
Transportation.
Rides to appointments, errands, and social commitments stay with your parent's preferred providers or family. Hearthwell handles coordination; others handle the driving.
Financial and legal authority.
These stay with your family. Hearthwell operates without power of attorney, account access, or signing authority, by design.
Overnight and live-in coverage.
Hearthwell runs on scheduled, bounded visits, typically weekly, on a set day and time. Overnight, live-in, and companion-sitting fall outside that model.
From application to your first visit.
Step 01
Apply for Priority Access
Complete a short application about your parent's situation. We read every application personally, usually within 24 hours.
Step 02
15-minute qualification call
We confirm scope, answer your questions, walk through pricing, and tell you honestly if we're the right fit. If we're not, we'll say so.
Step 03
Reserve your Founding Member spot
Sign our non-binding Priority Access Agreement to lock in the founding rate. No payment is collected at signing.
Step 04
Service launches in 8 weeks
We bring on a local home captain, complete background checks, and finalize operations. You meet your captain before the first visit.
Transparent pricing, stated upfront.
+ $299 one-time home assessment
Weekly visits, same day & time
Rate locked for 24 months
First ten households per metro
Priority scheduling at launch
+ $299 one-time home assessment
Weekly visits, same day & time
Full scope of services
Written visit summaries
Vendor coordination included
+ $299 one-time home assessment
Every-other-week visits
Full scope of services
Written visit summaries
Vendor coordination included
We don't bill until service begins in your parent's metro. If we can't launch in your parent's area within our 8-week commitment, you can withdraw your Priority Access reservation with no obligation.
We're launching metro-by-metro, concentrating our home captains in specific service areas so your parent gets the same person consistently — not whoever happens to be available that day.
Where we're launching first.
Florida
Naples, Sarasota, Tampa, The Villages, Palm Beach, Fort Lauderdale
Texas
Dallas–Fort Worth, Houston, Austin, San Antonio
Rhode Island
Providence and the East Bay
Utah
Salt Lake City and Utah County
Idaho
Boise and the Treasure Valley
If your parent lives outside these areas, apply anyway. We're tracking demand metro-by-metro, and your application directly influences where we expand next.
What we commit to, without exception
Home care agencies drift into personal care territory your parent resists. Handymen don't care about the bigger picture. Geriatric care managers plan but don't execute. Nobody owns the in-between — the scheduled, documented, non-medical presence that keeps a home stable and a family informed.
This company exists to be that missing middle.
Background checks. Every home captain undergoes a criminal background check and reference verification before their first visit.
Insurance and bonding. Fully insured general liability and bonded. Certificates available on request.
Written documentation. A visit summary after every visit. A running Home Operating Manual specific to your parent's house.
Active supervision. Scheduled supervisor spot-checks and a clear incident-reporting policy.
Hard scope limits. Published scope-and-boundaries policy provided to every family before enrollment.
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Home care — medical or non-medical — is focused on the person. Bathing, dressing, medication reminders, supervision. We're focused on the home. Safety, maintenance, tech, vendor coordination, documentation. The two can coexist, and many of our families use both. We're clear about where our scope ends so your parent doesn't feel like they're being "cared for" when what they actually need is someone to keep the house running.
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Completely normal and legitimate. We design the onboarding around it: you meet the home captain before the first visit, introductions are handled slowly, and we often suggest starting with a single visit to see how it feels. If your parent isn't comfortable after that visit, we don't proceed — and you don't pay the monthly fee.
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Apply anyway. We prioritize expansion based on where Priority Access applications cluster, and your application is a direct signal. When we launch in your parent's metro, you'll be the first to hear — and you'll be eligible for the Founding Member rate.
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Because doing this right takes time. When we commit to a new metro, we hire and background-check a local captain, build vendor relationships, verify insurance, and finalize operations before the first visit. We'd rather tell you the truth about the timeline than promise "next week" and disappoint you in week three.
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Yes. The Priority Access Agreement is non-binding — you can withdraw anytime before launch with no obligation. Once service begins, you can cancel monthly with 30 days' written notice. No cancellation fees, no lock-in clauses.
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Yes — that's the entire point. Consistency is how trust gets built and how your captain learns your parent's home. If your captain is on vacation or leaves the company, we introduce the replacement carefully and with advance notice. We never just send "whoever's available."
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A written visit summary after each visit covering what was checked, what was done, what needs attention, and what's being coordinated. Photos where relevant (always with your parent's consent). And a running Home Operating Manual — essentially a living document about your parent's house that grows richer over time, so nothing lives only in someone's head.
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We carry general liability insurance and bonding. We document every visit. We have clear incident reporting and escalation. If we damage something, we make it right. If a contractor we coordinated fails, we manage the rework and keep you informed the whole way. We own the accountability rather than passing it back to you.
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That's the worst possible outcome, and we design against it. Our home captains are trained to be helpful without hovering, to work with your parent rather than around them, and to treat every home like they're a welcome guest rather than an inspector. Success for us looks like your parent starting to look forward to the visits.
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Every captain passes a criminal background check, reference verification, and an in-person interview focused on judgment, discretion, and communication style. We train on our checklist, boundaries, and documentation standards before the first paid visit.
Questions we hear most often.
Start with a 15-minute conversation.
If you're managing your parent's home from a distance — or just tired of being the only one tracking what needs to happen — we want to hear what's going on. Apply for Priority Access and we'll be in touch within 24 hours. If we can help, we'll tell you. If we can't, we'll tell you that too, and point you toward someone who can.